Betting Rules

These rules apply to bets placed through the Wonder Luck Casino website, mobile services and any other approved access method. Additional rules may apply to a specific sport, competition, event, market, casino game or promotional offer. If a product-specific rule conflicts with a general rule, the product-specific rule will normally apply to that product. The relevant rules will be made available before or during the betting process where practicable.

You must be at least 18 years old and legally permitted to use online gambling services. You must provide accurate, current and complete information when creating and maintaining an account. An account must be used only by the registered account holder. You must not allow another person to access your account, place bets for you or use your payment method without permission.

You are responsible for checking that online gambling is lawful where you are located. You must not use the service from a location where online betting or gaming is prohibited. We may restrict access, request information or suspend an account where required to meet legal, regulatory, security, identity or responsible gambling obligations.

• Only one personal account should be maintained unless another arrangement has been expressly approved.
• Your account details, contact information and payment details must be kept accurate and up to date.
• You must protect your username, password and other security information.
• You must not use the website for unlawful activity, fraud, money laundering, manipulation or any other improper purpose.
• You must not place bets on behalf of another person or allow another person to control your betting activity.
• You should check the displayed bet details before confirming a wager.

We may carry out identity, age, location, source-of-funds and other verification checks. Until a check is completed, access to some services, deposits, withdrawals or winnings may be limited. If information cannot be verified, or if information appears inaccurate or misleading, an account may be restricted or closed in accordance with the applicable terms.

You are responsible for the activity carried out through your account unless you have promptly reported unauthorised access and the matter is accepted for investigation. Keep your login details private, use a secure device and log out after using a shared device. We will not ask you to disclose your password through an unsecured communication.

Bets are settled using the official result or outcome applicable to the relevant market. The source used to determine an outcome may vary depending on the sport, event, competition, game or betting product. In general, settlement is based on the result recorded at the end of the relevant event or on another point specified in the market rules. Later changes, appeals or disciplinary decisions may not alter a settled bet unless the relevant rules specifically provide for a review.

You should read the market description before betting because different markets may use different settlement points. Examples include the result at the end of regulation time, the result after extra time, a particular period or half, a specified number of rounds, a nominated participant, or an officially recorded statistical outcome. If a market does not clearly state its settlement basis, the general product rules and the information displayed with the market will apply.

If an event is postponed, abandoned, interrupted, rescheduled or changed, the affected bets will be handled according to the rules for that sport or product. Some bets may remain valid if the event is completed within the relevant conditions. Other bets may be voided, except for selections or markets that have already been unconditionally determined. A change to venue, surface, format, participants or event timing may also affect settlement.

Common settlement principles

• A bet is settled according to the market selected, not according to a different or similar market that may appear on the website.
• If a participant, team or selection is withdrawn, the applicable rules will determine whether the bet is void, repriced or otherwise affected.
• Where a selection is declared a non-runner or does not take part, the relevant rules for that market will apply.
• A dead heat, tie or shared result may be settled using a dead-heat or place-sharing adjustment where the product rules require it.
• A game or event result may be corrected if it was initially recorded incorrectly or was affected by a clear administrative error.
• A bet placed after the relevant event, market or outcome has been determined may be voided if it was accepted in error.
• Where a selection is not listed correctly, the bet may be reviewed using the information available when the bet was accepted.

For casino and other games, the outcome is determined by the game rules and the result recorded by the game system. A round is normally considered completed when the required action has been processed and the outcome has been recorded. If a game is interrupted, system records may be used to determine whether the round was completed, cancelled or requires review. Do not repeat a wager after an interruption until the account history or game status has been checked.

If a result is unavailable, unclear or later found to be inaccurate, settlement may be delayed while the matter is reviewed. The review may consider the applicable market rules, official information, transaction records and technical records. Any correction will be made in accordance with the relevant rules and applicable requirements.

Betting should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you begin and only bet with money you can afford to lose. Consider setting deposit, spending, loss, session or time limits where those tools are available. Do not chase losses, borrow money to gamble, or bet when you are distressed, tired, affected by alcohol or drugs, or feeling pressured to continue.

• Take regular breaks and keep track of how much time and money you spend.
• Do not increase your stakes to try to recover an earlier loss.
• Keep gambling separate from essential household spending and financial commitments.
• Use account restrictions, cooling-off options or self-exclusion tools if gambling is becoming difficult to control.
• Talk to a trusted person or a qualified gambling support service if you are concerned about your gambling.
• If you believe another person is using your account, change your security details and raise the issue promptly.

If you have a question or believe a bet has been accepted, displayed or settled incorrectly, first review the market rules, confirmation message and account history. You may then raise the matter through the support options available on the website. Include enough information for the transaction to be identified, while keeping passwords, payment credentials and other sensitive information private.

Complaints are reviewed in accordance with the applicable complaints process and relevant requirements. A review may involve account records, system logs, bet confirmations, game records, payment information and the rules displayed at the time of the transaction. While a matter is being reviewed, related funds or account functions may be placed on hold where reasonably necessary.

These Betting Rules may be updated from time to time to reflect changes to products, technology, legal requirements or operating procedures. The current version published on the website applies to future activity from the time it takes effect. You should review the rules regularly and before placing bets, particularly when using a new market, game or promotional offer.

If any part of these rules is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted. These Betting Rules should be read together with the website Terms and Conditions, Privacy Policy, Responsible Gambling information and any specific rules displayed for the product you are using.